Cancellation Policy – TaxiBridge Salem

1. Cancellation by Customer

• Cancellations made more than 24 hours before pickup are fully refundable.
• Cancellations made 12 to 24 hours before pickup will incur a 50% cancellation fee.
• Cancellations made within 12 hours of pickup are non-refundable.

2. Cancellation by TaxiBridge

In rare cases where we need to cancel your booking due to unforeseen circumstances (e.g., driver unavailability, road closures), we will provide a full refund or offer an alternative ride.

3. No-Show Policy

If the customer does not show up at the pickup location within 30 minutes of the scheduled time, the booking will be marked as a No-Show and no refund will be issued.

4. Refund Processing

Approved refunds will be processed within 5-7 business days back to the original payment method.

5. Modification & Rescheduling

You can modify or reschedule your booking up to 12 hours before pickup, subject to availability.

For any queries, please contact our support team at support@taxibridge.com.